Page 35

Check Handling Information APPENDIX I and Procedures 10/18 Page 4

2. State Check Returned to LDSS

Responsible Party Action

LDSS • If a check was mailed to the incorrect address and is returned to the local agency, the local agency should re-mail the check to the correct address. If the check cannot be mailed to the correct address, the local agency should send the check to Home Office FPU. Action in the Maintain Checks link is not required.

Note: 1. Do not write VOID on the check. 2. When applicable, remember to change the address in Data Collection for an open case or from the Case – Search/Summary screen for a closed case.

FPU • FPU cancels the check and the cancellation can be seen in Maintain Checks with check status “Cancelled”.

Note: When applicable, remember to change the address in Data Collection for an open case or from the Case – Search Summary page for closed cases.

3. Check Reported Undelivered by Payee

Responsible Party Action

LDSS • When the payee is a vendor who reports non-receipt of a Diversionary Assistance check, the EW will contact the Fiscal Processing Unit at Home Office to confirm the status of the check prior to taking any steps to reissue the check.

• When the payee reports non-receipt of the check, the EW determines if the payee has moved since the last check was received.

• If the payee has moved, the payee should inquire at the former address about the delivery of the check there. The EW must immediately update the address section in Data Collection and select the appropriate Address Type (Physical or Mailing) to ensure that future checks are sent to the new address.

• The EW must verify that the check in question was issued. To do this, access the VaCMS Issuance Summary/Search screen.

Note: The EW must search Issuance Summary/Search screen in VaCMS daily.

• If VaCMS shows a check was processed, follow the lost/stolen procedures. If VaCMS shows anything other than processed, follow the procedures for that status.

TANF Transmittal 65