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101.1 TANF MANUAL 7/24 Page 1c
F. Responsibility to Share Information Between Staff and Contractors - If one section of DSS determines that a person has a disability, then the staff must share that information with the other staff, as appropriate.
The case record must include a copy of the form “Do You Have a Disability?” along with a description of any reasonable modifications that agency staff have determined are needed to address the person’s disability and services and supports the agency will provide to assist the individual and family.
G. Staff Authority to Make Reasonable Modifications - It is the responsibility of the worker to consider whether a person may have a disability, and how a person’s disability may affect the person’s ability to comply with rules, fill out forms, attend appointments, etc. If it is determined that a person has a disability that affects her ability to comply with program rules or procedures, the worker has the authority to make reasonable modifications to program rules, requirements and procedures to ensure that the person with a disability receives full and meaningful access to TANF programs and services.
Evidence of disability of a recipient or a household member in need of the recipient’s care, including any indications that the person may have a disability, and all requests for reasonable accommodations shall be documented in the case file.
H. Examples of Accommodations
Ms. A comes in to apply for TANF. She has a learning disability and is unable to complete the application. As a reasonable accommodation, staff assists her to complete the application.
Ms. B is not able to come to the office due to the nature of her disability. Staff arranges to obtain the information by phone.
Ms. C missed repeated appointments. It is determined that she has a mental illness preventing her from organizing information and keeping track of appointments. The staff phones her on the morning of an appointment to help her to remember to keep the appointment.
TANF Transmittal 78