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DEPARTMENT OF SOCIAL SERVICES Supplemental Nutrition Assistance Program (SNAP)

KNOW YOUR RIGHTS WHEN APPLYING FOR SNAP Benefits

If you are interested in applying for SNAP benefits, here is information you need to know:

Persons applying for SNAP benefits must file an application by submitting the application form to the Department of Social Services in the county or city where they live. Submit the application either in person, through an authorized representative, online at https://commonhelp.virginia.gov/access/, by fax, by mail, or by telephone at 855.635.4370.

You have the right to file an application on the same day you contact the Department of Social Services in your locality. The address and hours of the office are shown at the bottom of this notice. Your application may be submitted any time during office hours.

You may come to the office to pick up an application any time during office hours, or the agency can mail you an application on the same day you request it.

If your resources and income are very low ($100 in resources and $150 in income), or you are a migrant or seasonal farm worker, or your combined gross monthly income and resources are less than your family’s shelter expenses, you may be eligible for expedited service. This means that if you are eligible, you are entitled to receive benefits within 7 days following the date your application is filed at the local social services department.

Your application will be reviewed on the day it is received for possible eligibility for expedited service.

You have the right to file an application even if you appear to be ineligible for the program.

You or a designated authorized representative may file an incomplete application as long as it contains a name, address, and signature of a responsible household member or properly designated authorized representative. The agency has 30 days to process your application (7days, if expedited). The 30-day (or 7-day, if expedited) processing time begins the day after the application is received at the office. Additionally, your SNAP benefits for the month of application will be prorated from the date of application if you are found eligible.

If your case is approved, you must receive your benefits within 30 days following the date of application (or 7 days, if expedited)

As part of the SNAP application process, you must have an interview before you are certified. The interview is not necessary before you file the application. The interview may be held in the office or by telephone.

SNAP has separate rules and processes from other programs. You should apply for SNAP benefits even if there are limitations on receiving benefits for other programs.

You are encouraged to apply for SNAP benefits the same day you contact the agency for assistance.

AGENCY NAME: _______________________________________________________

ADDRESS: _______________________________________________________

PHONE NUMBER: _______________________________________________________

OFFICE HOURS: _______________________________________________________

SNAP is administered without regard to race, color, national origin, sex (including gender identity and sexual orientation), religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity. This institution is an equal opportunity provider.

032-03-0821-08-eng (12/2023)