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COMMONWEALTH OF VIRGINIA DEPARTMENT OF SOCIAL SERVICES

SNAP – HOTLINE INFORMATION

NAME OF APPLICANT: __________________________________________________________

YOUR DATE OF APPLICATION: ___________________________________________________

THE DATE THE AGENCY MUST GIVE YOU YOUR SNAP BENEFITS OR A DECISION: ___________________________________________

 IF THIS BOX IS CHECKED, YOUR APPLICATION IS ENTITLED TO EXPEDITED SERVICE (7-DAY SERVICE)

If you don’t get your SNAP benefits or a decision by this date, you should call the Client Services Hotline for immediate help. The Hotline is open Monday through Friday, except holidays, from 8:15 a.m. to 5:00 p.m. The numbers are:

For the Richmond Calling Area: 804-692-2198

For the Rest of Virginia: 1-800-552-3431

Once you have called this number, you must be told by the next business day that you are either eligible or ineligible. If you are told that you are eligible, SNAP benefits will be provided the next business day. However, if you call before 3:00 p.m. on Thursday or Friday and are eligible, SNAP benefits will be provided on the next business day.

If you are not satisfied with the action the local agency took on your application, or if there are other problems with your SNAP case, you may contact the local legal aid office in your area. Names and addresses of legal aid offices are on the back of this flyer.

In order to determine if you are eligible for SNAP benefits, the agency may ask you to verify certain information. If you have provided the required verifications, you should either have your SNAP benefits or receive a denial notice within 30 days from the day you filed your application.

If you are in an emergency situation, you should have your SNAP benefits within 7 days. This is called “expedited service.” Your application will be given expedited service if:

• Your household’s monthly income is less than $150, and resources are $100 or less; or • Your total income and resources are less than your shelter bills; or • A migrant or seasonal farm worker lives in your household, and you have little or no income or resources.

__________________________________ __________________ __________________ Name of Worker Completing This Form Date Worker’s Telephone

The Virginia Department of Social Services is an Equal Opportunity Provider

032-03-0819-14-eng (12/2023)