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The same steps are used to issue the card to an authorized representative. The Update Worker must locate the representative in EPPIC before the card can be attached.

CARD DESTRUCTION

If a vault card is prepared in advance of the client or representative being present, and is not picked up after five business days, the card must be destroyed. The Issuance Worker must note the date of destruction on the internal action form in the appropriate disaster case file. The Issuance Worker must record the destruction on the Undelivered EBT Cards – Destruction Record.

ADDITIONAL BENEFITS ADDED TO DISASTER EBT ACCOUNTS

In some instances, there may be more than one D-SNAP benefit added to an account. This may occur when the BPS is aware that a mistake was made in the calculation of benefits or when the household reports a change. The additional benefit must be authorized in the D-SNAP system and will be transmitted by batch to the EBT account.

REPAYMENTS

Repayments on D-SNAP cases are handled the same way repayments on regular accounts are handled.

TROUBLESHOOTING

Unresolved error messages must be referred to the Help Desk at 1-800-223-8846.

TRANSMITTAL #35