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DISASTER SUPPLEMENTAL NUTRITION ASSISTANCE PROGRAM ELECTRONIC BENEFIT TRANSFER (EBT) CARD PIN SELECTION

You must select a Personal Identification Number (PIN) before you will be able to buy groceries using your Virginia EBT card. Complete the following steps to select your PIN.

STEP 1 – Call 1-866-281-2448. This is a toll-free number.

Press or say 1 for English, 2 for Spanish.

STEP 2 – Enter your 16-digit card number. You may have to re-enter the number if you make a mistake or if you do not enter the entire number.

You will hear: “To select or change your PIN, you will need some personal information of the person whose name is on the case. “

STEP 3 – Enter the last 4 digits of the Social Security Number of the person whose name is on the case, followed by the pound sign. The system will ask if this is correct, press 1. If not, press 2. If you do not have a social security number, you will be asked to enter your 7-digit case number.

STEP 4 – Enter the two digits for the month of birth for the person whose name is on the case. For example, if the person’s birthday is May, enter 05. Then enter the two digits for the day of birth. If the person’s was born on the 8th, enter 08. Then enter the 4 digits for the year of birth. The system will ask you if this is correct, press 1. If not, press 2.

STEP 5 – Enter your new 4-digit PIN, followed by the pound sign.

STEP 6 – To verify your entry, please re-enter your new 4-digit PIN, followed by the pound sign.

When you successfully complete the steps, you will hear this message: “You successfully selected your PIN. Your card is ready to use. Please do not write your PIN on your card.”