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VIRGINIA DEPARTMENT OF SOCIAL SERVICES REPLACEMENT OF EBT CARDS, BENEFITS AND FOOD

10/24 VOLUME V, PART XVIII, PAGE 3

replacement card to access the household's EBT account. The EBT card vendor will deduct $2.00 from each SNAP case benefit account for replacement EBT cards in nearly every instance when a cardholder receives a replacement card.

The automatic fee deduction will not occur when the original card has an inactive status or when a household reapplies for benefits. The chart below summarizes application of the card replacement fee.

No Fee Fee Deducted Fee Credited Reapplication

x (if applied) Inactive card, such as lost in the mail

x (if applied)

Lost

Stolen/robbery x

Household disaster x (verify if questionable)

Improperly manufactured X

Cardholder name change X

Card damaged/destroyed

x Agency-caused error, such as misspelled name

4. EBT Card Replacement Fee Credit

The EBT vendor will automatically deduct a $2.00 fee from a household's SNAP EBT account in most instances when a cardholder requests a replacement card. There are instances however, when, despite proper care of the card by the cardholder, the household experiences loss or destruction of the EBT card. In these instances, the local agency must credit the $2.00 replacement fee back to the household's account.

An eligibility or administrative unit supervisor must authorize the fee credit on the Internal Action and Vault EBT Card Authorization form.

The local agency must credit the card replacement fee when a household experiences an individual household disaster or there is a natural disaster. An EBT card destroyed by fire or a flood, tornado, hurricane or earthquake would allow the agency to credit the replacement fee back to the household. The agency must verify the impact of the disaster upon the household if the report is questionable, otherwise, the household's statement is acceptable.

The local agency must also credit the replacement fee when a cardholder loses the card through violence inflicted upon the household or cardholder by someone outside the household. The agency may verify the existence of the police report if the information is questionable, otherwise, the household's statement is acceptable In addition to crediting the replacement fee for instances of a household disaster or violence against the household, the local agency must credit the replacement fee if the agency discovers an improperly manufactured card after a cardholder receives the card. The agency must also credit the

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