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VIRGINIA DEPARTMENT OF SOCIAL SERVICES TABLE OF CONTENTS

10/24 VOLUME V, PART XVII, PAGE i

PART XVII RECIPIENT CLAIMS

CHAPTER SUBJECT PAGES

A. CLAIMS AGAINST HOUSEHOLDS 1

B. TYPES OF CLAIMS 1 1. Agency Error (AE) Claims 1 2. Inadvertent Household Error (IHE) Claims 1 3. Intentional Program Violation (IPV) Claims 1 a. Referral for Prosecution 1-2 b. Referral for Administrative Disqualification Hearing (ADH) 2

C. CALCULATING THE CLAIM AMOUNT 2 1. Claims Not Related to Trafficking 2-4 2. Trafficking Claims 4

D. CLAIM ESTABLISHMENT 4 1. Claim Thresholds 5 2. Liable Persons 5

E. INITIATING COLLECTION ACTION 5 1. Demand Letters 5-6 2. Compromising Claims 6-7

F. COLLECTION METHODS 7 1. Allotment Reduction 7 2. Lump Sum Payments 8 3. Installment Payments 8 4. Electronic Benefits Transfer Accounts 8-9 5. Offsets to Restored Benefits 9 6. Public Service 9 7. Treasury Offset Programs 9 8. Other Collection Actions 9 9. Unspecified Collections 9 10. Overpaid Claims 9

G. COLLECTING IPV CLAIMS 10

H. CHANGES IN HOUSEHOLD COMPOSITION 10

I. DETERMINING DELINQUENCY 10-11

J. TERMINATING COLLECTION 11

K. INVALID CLAIMS 12

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