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VIRGINIA DEPARTMENT OF SOCIAL SERVICES HANDLING CHANGES

10/24 VOLUME V, PART XIV, PAGE 11

households are not referred to the original office to file applications, Interim Reports, etc. once they visit or make other contact with the new office.

a. Cases to Be Transferred

The transferring agency may generally transfer any certified, ongoing SNAP case with at least one month remaining in the certification period. These cases may include regularly certified cases and cases receiving transitional benefits. The transferring agency must complete any processes related to the Interim Report and postponed verifications for applications certified under expedited service processing.

If a household moves while an application/renewal is pending, the transferring agency must process the application and generate benefits for any month the household was residing in the locality. After the application has been processed, the transferring agency must transfer the case to the new locality.

In some instances, the BPS may request a closed case file when a household reapplies for benefits in another locality. The transferring agency must also honor the request for a closed case file and transfer the case file promptly.

b. Cases that Cannot Be Transferred

The BPS must not transfer SNAP cases in the following instances:

• The household moves from a Virginia locality to another state. The BPS must close the case.

• There is a pending application/renewal. The BPS in the original locality must process the application. The BPS must secure sufficient information to process the application.

• A case is suspended because of ineligibility unrelated to the move from the locality that is projected to last one month. Resolve the issues that lead to the projected ineligibility and then either close the case or transfer it to the new locality.

• The Interim Report process is incomplete. Resolve any issues related to the Interim Report. Transfer the case if the household remains eligible after evaluation of the Interim Report. If the household contacts the new locality without having submitted the Interim Report, the new locality should provide the Interim Report. If the completed Interim Report and needed verification are provided to the new locality, both the interim and verification must be forwarded to the original locality.

• There is a loss of contact with the household, but the BPS has information that the household no longer resides in the locality.

TRANSMITTAL #35