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4.1 Right to Appeals and Fair Hearings .................................................................................................................... 118 A. Notification of Right to Appeal .............................................................................................................................................. 118 B. Local Department of Social Service Conference .................................................................................................................... 118 C. Fair Hearings ......................................................................................................................................................................... 118 D. Decision on Appeals .............................................................................................................................................................. 120 4.2 Fraud .................................................................................................................................................................. 121 A. Intentional Program Violation (IPV) ...................................................................................................................................... 121 B. Forms Used in IPV Process .................................................................................................................................................... 121 4.3 Administrative Disqualification Hearing ............................................................................................................. 123 A. Introduction to the ADH ........................................................................................................................................................ 123 B. Child Care Worker Responsibility .......................................................................................................................................... 123 C. Fraud Investigator Responsibility .......................................................................................................................................... 123 D. Notification of ADH ............................................................................................................................................................... 124 E. Scheduling the ADH .............................................................................................................................................................. 125 F. Time and Place of ADH .......................................................................................................................................................... 125 G. Attendance at the ADH ......................................................................................................................................................... 125 H. Failure of Individual to Appear at the ADH ............................................................................................................................ 125 I. Conduct of ADH ..................................................................................................................................................................... 126 J. Responsibilities of the Hearing Officer .................................................................................................................................. 126 K. Responsibilities of the Local Department .............................................................................................................................. 126 L. Individual Participation and Procedural Protections in the Hearing Process ........................................................................ 126 M. Notification of Decision ......................................................................................................................................................... 127 N. Implementation of the ADH Decision.................................................................................................................................... 127 4.4 Disqualifications ................................................................................................................................................. 129 A. Disqualification Period .......................................................................................................................................................... 129 B. Failure to Enter into a Repayment Schedule ......................................................................................................................... 129 C. Failure to Make Payments .................................................................................................................................................... 129 4.5 Improper Payments ............................................................................................................................................ 130 A. Overpayment Due to Fraud .................................................................................................................................................. 130 B. Non-Fraud Overpayment ...................................................................................................................................................... 130 C. Overpayment Due to Local Department Error ...................................................................................................................... 130 D. Overpayment Begin Date ...................................................................................................................................................... 130 E. Outstanding Overpayments .................................................................................................................................................. 130 F. Repayment Agreement and Schedule ................................................................................................................................... 130 G. Collection of Improper Payments ......................................................................................................................................... 131 SECTION 5. PROVIDER SERVICES ............................................................................................................................ 133 5.1 Provider Services ................................................................................................................................................ 134 5.2 Parental Choice .................................................................................................................................................. 135 A. Relative Care ......................................................................................................................................................................... 135 B. Legally Operating Provider .................................................................................................................................................... 135 5.3 Regulatory Oversight of Providers ...................................................................................................................... 136 A. Level 1, Unlicensed Providers ................................................................................................................................................ 136 B. Level 1, License-Exempt Regulated Providers ....................................................................................................................... 137 C. Level 2 Providers ................................................................................................................................................................... 137 5.4 Provider Approval Process .................................................................................................................................. 138 5.5 Background Checks ............................................................................................................................................ 141 5.6 Participation in Virginia Quality Birth to 5 System (VQB5) ........................................................................................ 143 5.7 Additional Provider Requirements ...................................................................................................................... 144 A. Telephone ............................................................................................................................................................................. 144 B. Record Retention .................................................................................................................................................................. 144 C. English Proficiency ................................................................................................................................................................ 144 D. Maintain compliance with the Subsidy Inspection Requirements ......................................................................................... 144 E. Employees of the Department .............................................................................................................................................. 144 5.8 VaECC and Provider Attendance Tracking .......................................................................................................... 145 A. Point of Service (POS) Device ................................................................................................................................................ 145 B. Interactive Voice Response (IVR) System .............................................................................................................................. 145 C. VaECC Vendor Attendance Reports (Manual Attendance) .................................................................................................... 145 5.9 Complaints in the Child Care Setting .................................................................................................................. 147 A. Child Abuse or Neglect .......................................................................................................................................................... 147 B. Other Complaints .................................................................................................................................................................. 147