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Manual Title Chapter Page Revision Date Virginia Medical Assistance Eligibility M01 September 2012 Subchapter Subject

Page M0110.000 GENERAL INFORMATION Appendix 1 3

• Through the development of policies, procedures, standards and agreements across systems, we will share infor mation, solve problems and overcome barriers.

• We value prevention networks that link effective public and private programs and community‐ based organizations that identify individuals and families before they need services.

• We believe in partnering across programs and systems in order to provide a full array of services along the continuum of care. We are committed to working within and outside of the social services system to identify and address service gaps.

6. How we do our work has a direct impact on the well‐being of the individuals, families and communities we serve.

• Children, individuals and families deserve trained, skillful professionals to engage and assist them. We hire, de velop and maintain a workforce that aligns with our practice model.

• Clear expectations, effective supervision, leadership and proper resource supports are critical for the workforce to do their job effectively.

• We believe in creating and maintaining a supportive working and learning environment with accountability at all levels.

• We value the provision of high‐quality, timely, efficient and effective services. We believe relationships and communication should be conducted with honesty, transparency, integrity, empathy and respect within and outside of our social services system.

• The collection and sharing of accurate, outcome‐driven data and evidence‐based information is a critical part of how we continually learn and improve. We use data to inform, manage, improve practice, measure effectiveness and guide decisions.