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Manual Title Chapter Page Revision Date Virginia Medical Assistance Eligibility M01 July 2019 Subchapter Subject Page ending with Page M0110.000 GENERAL INFORMATION M0110.300 13

Any request for a mail-in application for assistance must include a mail-in voter registration application. When an authorized representative is applying on another individual's behalf, the local agency is to offer a mail-in voter registration application. In both situations, the bottom of the certification form is to be completed accordingly. f. Voter Registration Application Sites Local social services agencies are required to offer voter registration application services at each local office (including satellite offices) for applicants/recipients of TANF, SNAP, and Medical Assistance. Voter registration application services are also offered by out-stationed staff taking MA applications at hospitals or local health departments and by Medicaid staff at the state's Department of Behavioral Health and Developmental Services’ facilities. B. Information Made Available to the Public in General 1. Availability of Manual Federal regulations require copies of the State Plan and eligibility rules and policies to be available in agency offices and other designated locations. Policy manuals must be made available in agency offices and other designated locations to individuals who ask to see them.

Upon request, copies of program policy materials must be made available without charge or at a charge related to the cost of reproduction. Copies of manual pages may be made at the local departments of social services. The full Medical Assistance Eligibility Manual is available on the DMAS web site at http://www.dmas.virginia.gov/#/assistance.

2. MA Handbooks and Fact Sheets Federal regulation 42 CFR 435.905 requires the state agency to publish bulletins or pamphlets describing eligibility in easy to understand language. The handbooks available for each MA program include basic information about the programs and provide a listing of rights and responsibilities. To supplement the MA handbooks, fact sheets that explain specific policy areas are available to local social services agencies from the state department of social services. A copy of the handbook corresponding to the program in which the individual was enrolled must be given to all recipients after enrollment and must be given to others upon request. The Medicaid handbooks are available on the internet at http://www.dmas.virginia.gov/#/clientservices. The FAMIS Handbook is available at http://www.coverva.org/programs_famis.cfm. C. Inquiries 1. General Inquiries The following information has been developed to give guidance to employees of the State and local departments of social services about how to respond to inquiries: