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eligibility requirements. The case must be closed. Suspension An individual’s grant is suspended when The individual is ineligible for one month only. Approval/Eligibility Continues The agency determines the individual meets all eligibility requirements and eligibility will continue. Failure to Comply If an individual does not submit a renewal application, continuing eligibility cannot be determined. The case must be closed. Procedures The worker must: Retain a copy of the cover letter that was sent to the client that stated the date by which the renewal application was to be returned. Document the closure and the reason for it in the case record. Close the case in the local payment system. Close the case in VaCMS. Send the “Notice of Action (for AG)” to the individual and his representative to notify them of the AG and Medicaid closures. State the reason the AG and Medicaid cases were closed and cite the appropriate AG and Medicaid manual references. Send the “Provider/DSS Communication Form” to the ALF/AFCH to notify the provider that the AG has been closed. AG Closure