Page 21

Unable to Locate If reasonable efforts to locate the individual are unsuccessful and the individual does not contact the agency so that an eligibility decision can be made within the 45-day processing period, the application will be considered withdrawn. Reasonable efforts have been made when the agency is unable to reach the individual by phone and agency mail to the individual has been returned by the post office indicating no known forwarding address. The worker must: Document the agency's attempts to locate the individual and the withdrawal in the case record. Send the Notice of Action (for AG) to the individual and his representative to confirm the individual's decision to withdraw the AG and Medicaid applications. The Notice of Action (for AG) must include the agency's attempts to locate the individual and request that he contact the agency. Cite this manual reference. Individual Contacts Agency If the individual contacts the agency prior to the 45th day, the application must be reopened, and eligibility determined. Denial of AG Action to deny an application is taken at the point an eligibility determination finds the individual does not meet one or more of the eligibility requirements. If the individual is ineligible in the application month and/or subsequent months but is eligible in the processing month, deny the appropriate months and approve for the processing month. See Chapter B - 7.4.3 for approval procedures. Denial Procedures