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(i) If a provider fails to complete a required certification, CC payment may be withheld pursuant to Section R986-700- 729. (ii) If a provider fails to complete a required certification, the provider may be subject to an audit conducted by the Department. (2) The Director of OCC may recommend disqualifying a provider pursuant to Sections R986-700-733 and R986-700- 734 if a provider: (a) fails to provide necessary information or cooperate with a Department investigation or audit pursuant to Section R986-700-730; (b) has an established pattern of overpayments pursuant to Section R986-700-731; (c) commits an Intentional Program Violation pursuant to Section R986-700-732; or (d) demonstrates a pattern of behavior indicating an inability or unwillingness to fulfil the provider's responsibilities under Section R986-700-727. (3) If a provider is no longer an approved provider and the provider has accrued overpayments that have not been repaid and later seeks to become an approved provider, approval will not be granted until any overpayment is paid in full. R986-700-727. Approved Provider Responsibilities. (1) The provider shall assume the responsibility to collect any copayment and any other fee for child care services rendered. Neither the Department nor the state assumes responsibility for private payment to a provider. (2) Records. The provider shall keep an accurate record of CC client time and attendance. (a) A complete time and attendance record for each CC client must be kept for at least three years. (b) If a provider is not able to produce an accurate time and attendance record for a specific CC client for a specific month, there is a rebuttable presumption that the provider did not provide child care for that CC client during that month. (c) "Accurate record" means a record that: (i) was made at or near the time of the event; (ii) was made by, or from information transmitted by, someone with knowledge; and (iii) neither the source of information nor the method or circumstances of preparation of the record indicate a lack of trustworthiness. (d) To receive a CC payment for an eligible household, the provider must contact the Department to report the children in care and their start date in care. (3) Provider Portal. (a) The provider has an ongoing responsibility to access the Provider Portal located at the Department website to: (i) submit ongoing, monthly certification; (ii) submit and manage bank account information, including to: (A) read and agree to the Financial Terms and Conditions contained in the Provider Portal; (iii) view CC payment information; and (iv) manage Provider Portal user access to ensure only a user with authority to make changes can do so. (b) The provider is liable for any change made and information provided through the Provider Portal. (4) Change reporting. Upon knowledge of the following changes, the provider shall report within ten calendar days, or by the 25th of the month, whichever is sooner: (a) a reduced or part-time rate for an individual child in care, as applicable; (b) any rate change or other update that occurs for each child once a rate has been submitted in the Provider Portal; (c) a child is no longer enrolled in child care; (d) a child is not expected to be enrolled in child care the following month; (e) that the provider received a greater CC payment amount than what was charged to the client for the month of service; (f) that a child has never attended or attended less than eight hours in the first benefit month a CC payment was issued; (g) the child is enrolled but has not attended within the last 90 days; or (h) a change in financial institution account information for direct deposit. (5) Certification. (a) A licensed provider shall certify between the 25th of each month and the last day of the month, in a manner specified by the Department, the following: (i) the provider has reviewed each child's enrollment and attendance; and (ii) the provider has reported any reportable change in each child's enrollment or attendance, including any future change known or expected by the provider. (b) The provider shall certify that the provider agrees to the terms and conditions specified in the most current Provider Guide. (c) If a provider fails to certify by the last day of the month, CC payment may be withheld until certification is completed pursuant to Section R986-700-729. The Department may also increase monitoring or take other remedial action pursuant to OCC policy to ensure future compliance. (6) A provider who is assessed an overpayment or IPV pursuant to Sections R986-700-731 or R986-700-732 may be subject to increased monitoring or other remedial action pursuant to OCC policy to ensure future compliance with program rules. R986-700-728. Appropriate use of CC.