12 Fair Hearings,2605(b)(13) - Assurance 13

12.1 How many fair hearings did the Grant recipient have in the prior federal Fiscal Year? 26 12.2 How many of those fair hearings resulted in the initial decision being reversed? 0 12.3 Describe any policy and/or procedural changes made in the last federal Fiscal Year as a result of fair hearings? The majority of fair hearing requests originated from misunderstandings regarding application requirements. Upon providing clarification to the clients concerning the necessary documentation or information, we were able to proceed with the processing of their applications, which in turn resulted in the voluntary withdrawal of their fair hearing requests. 12.4 Describe your fair hearing procedures for households whose applications are denied and/or not acted upon in a timely manner. On every document sent to the client, it includes information on how to request a fair hearing. This is the same fair hearing information that is used for Medicaid, SNAP, TANF etc. It outlines all the numbers, addresses and everything the client would need to make a request. 12.5 When and how are applicants informed of these rights? As soon as they submit an application with LIHEAP they receive this information. If any of the above questions require further explanation or clarification that could not be made in the fields provided, attach a document with said explanation here.