Policy Effective: October 1, 2016

The child care provider is only entitled to know information regarding benefits to be paid to them for services provided. This information may be given upon request when a provider has a need to know. For release of information other than below, follow the requirements in policy 110-4 . Requests for additional information are good for 90 days from the date of receipt. Child care providers can electronically access limited and secure cast status information for Department of Workforce Services (DWS) subsidized Child Care customers in the DWS Provider Portal.

DWS may release the following information to the designated provider as identified by the parent:

Confirm the customer selected the child care provider as their designated provider. The customer's case number can be released to the designated provider.

The date the Child Care subsidy (direct deposit or check) was issued, the authorization number for the deposit or check, the status of the payment, the subsidy amount for that provider and the co-payment amount.

The date the customer's Child Care application was received.

General information about what additional verification is needed to approve Child Care, such as the customer’s approved hours of need for child care while they work or attend school and income. We cannot release third-party information.

Provide limited information regarding the status of a Child Care payment including that no payment was issued or services were denied.

Refer providers with questions regarding direct payments to provider or information found in the DWS Provider Portal to the Office of Child Care (OCC)at occ@utah.gov . A provider may report the non-receipt of a deposit or check to OCC or by phone to DWS.

Month of review