What Can be Released to the Customer

When the customer or the customer’s authorized representative, requests to review the case record, the request must be made in writing. The written statement must include:

The date

The name of the person who will receive the information

The time period covered by the information

Customer’s signature

Upon written request, the customer may view and copy anything to do with his/her case record unless it is confidential. For more information about confidential information see policy 110-1 .

Because customers have the right to view their own case record, case records should contain statements of fact. Hearsay evidence, worker's professional opinion, or situational judgments MAY be stated in the case record AND are to be labeled as such in the case record.

Certain Wage information should not be released when the name reported does not match the customer’s name and there appears to be possible Social Security Number (SSN) misuse.

The customer may copy information from the file related to a hearing. The first 10 pages will be copied without cost to the customer.