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Confidential information will not be released. If it is classified as confidential it CANNOT be used at a hearing. Also, confidential information CANNOT be used to close, deny, or reduce the assistance because the customer would not be allowed to see what caused the adverse action. Confidential information is:

The name and/or identity of a person who has disclosed information about a household without the household's knowledge. However, if the person disclosing the information states in writing that his or her name may be used, it is no longer considered confidential.

Any data regarding the nature or status of a pending criminal prosecution.