Effective Date: July 1, 2010
Previous Policy
When an applicant or enrollee disagrees with an eligibility decision, or has an issue with how services are provided, the person may make a complaint in person, by phone, or in writing. Complaints may be taken at the local office or outreach site, or referred to the eligibility agency’s Constituent Services Representative. Complaints must be resolved as quickly as possible. The response to a complaint may be given in person, by telephone, or in writing.