Effective Date: July 1, 2010

Previous Policy

An agency conference is a less formal procedure than a fair hearing. Its purpose is to quickly resolve problems that are simple and straightforward.

1. The agency conference is not mandatory.

2. The enrollee has the right to proceed with a formal fair hearing regardless of the outcome of the agency conference, as long as the enrollee requests a hearing in a timely manner.

3. The enrollee may request a fair hearing if the agency takes any new adverse case action as a result of the agency conference.

4. The enrollee and agency staff, including a supervisor, participate in the agency conference.

5. Document the results of the agency conference in the case record. Take any appropriate case action.