Page 19

17 Payments are not made on the same day each week. If you have not received payment or a disqualification letter after you have filed for four weeks, sign in to your “my Unemployment” account at jobs.utah.gov and select our Live Chat feature or contact the CARE Team. Funds will not be available in your checking, savings or U.S. Bank ReliaCard account for at least two business days after Workforce Services releases the benefits. (See Weekly Claim Filing Instructions) Vacation, Holiday, Severance or Separation Pay Severance pay is defined as a payment made by an employer that would not have been made except for the severance of the employment relationship. All vacation, holiday, severance, paid/personal time off (PTO) or separation pay you have received or will receive must be reported to the CARE Team. These types of payments are usually considered earnings. You will not be eligible for waiting-week credit or unemployment benefits for weeks in which those payments equal or exceed your weekly benefit amount. Refusal of Work You must report any failure to accept work, even if you think the work is not suitable. This includes: • Any hours missed from your normal work schedule due to circumstances, such as illness, travel or other personal reasons • Refusal of increased or extra hours offered by a current employer • Any work offered by a new employer • Recall by a former employer You must also report any job separation that occurs while you are filing for benefits on your weekly claim.