OFFICE OF DATA ANALYTICS

The department shall create an office of data analytics. The office shall report to the deputy commissioner and may perform any of the following functions, as determined by the department:

(1) monitor management trends;

(2) analyze employee exit surveys and interviews;

(3) evaluate the effectiveness of employee retention efforts, including merit pay;

(4) create and manage a system for handling employee complaints submitted by the employee outside of an employee's direct chain of command, including anonymous complaints;

(5) monitor and provide reports to department management personnel on:

(A) employee complaint data and trends in employee complaints;

(B) compliance with annual department performance evaluation requirements; and

(C) the department's use of positive performance levels for employees;

(6) track employee tenure and internal employee transfers within both the child protective services division and the department;

(7) use data analytics to predict workforce shortages and identify areas of the department with high rates of employee turnover, and develop a process to inform the deputy commissioner and other appropriate staff regarding the office's findings;

(8) create and monitor reports on key metrics of agency performance;

(9) analyze available data, including data on employee training, for historical and predictive department trends; and

(10) conduct any other data analysis the department determines to be appropriate for improving performance, meeting the department's current business needs, or fulfilling the powers and duties of the department. Added by Acts 2017, 85th Leg., R.S., Ch. 319 (S.B. 11 ), Sec. 26(a), eff. September 1, 2017. Added by Acts 2017, 85th Leg., R.S., Ch. 552 (S.B. 497 ), Sec. 1, eff. September 1, 2017. Added by Acts 2017, 85th Leg., R.S., Ch. 1136 (H.B. 249 ), Sec. 8(a), eff. September 1, 2017.