C-2100, Correcting Information

Revision 24-3; Effective Sept. 1, 2024

Applicants and recipients have a right to correct any information that HHSC has about them or any other person on their case.

A request for correction must:

be in writing;

identify the person asking for the correction;

identify the disputed information;

state the reason the information is incorrect;

include any verification that the information is incorrect;

state what correction is requested; and

include a return address, phone number or email address where HHSC can contact the person.

If HHSC agrees to change individually identifiable health information, the corrected information is added to the case record. The incorrect information remains in the file with a note that the information was amended per the applicant's or recipient's request.

Notify the requestor within 60 days that the information has been corrected or will not be corrected and the reason. Inform the requestor if HHSC needs to extend the 60-day period by an additional 30 days to complete the correction process or obtain additional information.

If HHSC makes a correction to individually identifiable health information, ask the person for permission before sharing with third parties. HHSC will make a reasonable effort to share the correction with any entity who may have used the incorrect information from HHSC, and it adversely impacted the person. Contact the HHSC Privacy Office for a record of disclosures

Note: Do not follow procedures above if the accuracy of information provided by an applicant or recipient is reviewed by another process, such as:

a fair hearing;

a civil rights hearing; or

another appeal process.

The decision in that review process is the decision on the request to correct information.