C-2000, Confidential Nature of the Case Record

Revision 24-3; Effective Sept. 1, 2024

Information collected when determining eligibility is confidential. The restriction on disclosing information is limited to information about applicants and recipients. HHSC may disclose general information, including:

financial or statistical reports;

information about policies, procedures or methods of determining eligibility; and

any other information that is not about or does not specifically identify an applicant or recipient.

An applicant or recipient may review all information in the case record and in HHSC handbooks that contributed to the eligibility decision.