Applications

For applications, initiate the written request for verification within 30 calendar days from the date the application is received by the Texas Health and Human Services Commission (HHSC).

If more information or verification is required to complete an application, the applicant or the applicant’s authorized representative (AR) is allowed at least 10 days to provide the information or verification. The final due date must be a workday.

Send Form H1020, Request for Information or Action (PDF) , to request the needed verification. The Form H1020 provides:

the information or verification needed;

the date the information or verification is due; and

the final decision date.

Note: The final decision date is the date the application may be denied if the required information or verification is not received.

The day Form H1020 is sent is considered day zero of the pending period.

Deny the application if the requested information is not received by close of business on the final decision date provided on the H1020.

If the required information is requested more than 30 days after the file date, allow at least 10 days to provide the required verification. Do not deny the application for the missing information before close of business on the 10th day.

Do not send a second request for missing information for applications.