All Programs
Staff must inform applicants/recipients about the availability of translation (written or verbal) services regarding written materials HHSC sends to them by following the two processes below, when applicable.
When staff verbally communicate with LEP applicants/recipients at application, redetermination (including desk reviews) and change actions, staff must ensure that applicants/recipients understand the eligibility action ( Form H1020, Request for Information or Action , and Form TF0001, Notice of Case Action) being taken and the requirements for the application process (including any missing information being requested). Providing a verbal explanation to all LEP applicants/recipients in their preferred language regarding the eligibility action being taken and/or missing information being requested meets this requirement.
Note : This requirement is not applicable for desk reviews and change actions when staff process the case action without talking with the applicants/recipients.
The Vietnamese Translation Interpreter Form is automatically attached to applicable eligibility notices when clients select Vietnamese as their primary household language.