Eligibility Support Vendor Action on Unsigned Applications

If the eligibility support vendor receives an unsigned application, the application is considered invalid. Within one business day , return the application to the household with a letter and a pre-paid envelope explaining that the application must be signed before a file date can be established.

The file date is the receipt date of the application if:

the eligibility support vendor accepts an application without a signature; and

it is not identified as missing a signature before data entry or the data entry date is more than one business day after the receipt date of the application.

The missing signature is treated as missing information.