Duplicate Application Received While Original Application Is Being Processed

If an office receives a duplicate application while staff are in the process of making an eligibility determination (an application or redetermination) based on the original application submitted, staff must:

treat the duplicate application as a report of change; and

assign the duplicate application as a change to the advisor currently processing the case.

The advisor processing the original application must:

review the duplicate application for reported changes;

document the duplicate application was reviewed for changes;

document the type of changes, if changes were reported on the duplicate application; and

use information provided by the household on both the original application and the duplicate application when determining eligibility for the household.