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Tennessee Housing Development Agency 2025 LIHEAP Policy Manual for Regular and Crisis Assistance 55

• Salaries, fringe benefits, and travel expenditures of staff engaged in Direct Services, such as: o Benefit determination assistance o Information resources and referrals o Outreach o Crisis determination o Case management o Other services required for eligible households • Printing costs associated with materials for Direct Program Support activities. • Office supplies (e.g., paper, envelopes, and other expendable items) used for Direct Program Support activities. • Office space costs as a percentage of the area used for Direct Services. • Telephone costs when documented as used for Direct Services. • Copying costs when materials are copied and provided to clients. • Postage costs for mailing materials to prospective or current clients.

7.8 Allowable Outreach Expenditures (Assurance 3) Outreach expenditures are charged under a sub-category of Direct Program Support and are capped at 2%. These expenditures include: • Salaries and Benefits: Documentation must include timesheets showing hours billed to outreach and a description of outreach activities. • Upkeep of outreach offices: Necessary maintenance and operational costs for offices conducting outreach. • Travel: Gas receipts or travel invoices along with a description of the outreach activities performed based on the travel. • Supplies and materials: For client intake, including forms or resources used during outreach. • Printing and placing posters/flyers in local social service offices, offices of aging, Social Security offices, VA offices, etc. • Phone charges for outreach activities, including calls made to potential or current clients. • Publishing articles in local newspapers or broadcasting media announcements about LIHEAP services. • Including inserts in energy vendor billings to inform clients about LIHEAP assistance availability. • Mass mailings to past recipients of LIHEAP services.