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Tennessee Housing Development Agency 2025 LIHEAP Policy Manual for Regular and Crisis Assistance 37

4. The option to be represented by an authorized representative (e.g., legal counsel, relative, or friend). The local agency should also provide information on legal services available to the applicant and make referrals as needed. THDA Review Process If the applicant’s claim for LIHEAP assistance is denied, and the denial is upheld by the local agency, they may request a review by THDA. The request must be made within 30 calendar days of the hearing results. THDA will respond to appeals within 15 calendar days from the date the request is received. Requests for a review by THDA must include all relevant documentation submitted by the individual, along with all communications between the applicant and the local agency. These materials must be sent to: Housing Program Manager – Energy Tennessee Housing and Development Agency 502 Deaderick Street, 5th Floor Nashville, TN 37243-0900 LIHEAP@thda.org

2-23 Safe at Home Program Effective March 1, 2019, Tennessee launched the Safe at Home (SAH) program, which provides eligible individuals with an address confidentiality program to help protect victims of domestic abuse, stalking, human trafficking, sexual assault, or other related offenses. LIHEAP follows SAH guidelines, and participants in the SAH program are eligible for LIHEAP assistance. SAH allows participants to use a government-managed substitute address for all official mail, keeping their personal residence confidential to prevent their abuser from locating them. The substitute address is provided by the Tennessee Secretary of State’s Office and is used for government purposes. How SAH Works Participants are assigned a unique Participant ID and can use the substitute address for all official government purposes. Mail is sent to the substitute address and forwarded to the