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Subject: SNAP Continued Responsibilities

Policy 24.25 Date of Last Review: 11/30//2023 Effective Date: 02/15/2023 Date of Next Review: 11/30/2026 RDA: SW22 Page 4 of 13 ii. It shall be explained to the household their new reporting requirements and a Change Report Form hs-2302 shall be provided. Changes During the SNAP Certification 1. When changes that affect a household’s eligibility or level of benefits occur within the certification period, action may need to be taken to adjust the benefits. 2. Although only certain changes are required to be reported, Tennessee is an Act on All Changes state and in an effort to ensure accurate eligibility and issuance of SNAP benefits, eligibility workers will act on all changes that become known to the department, both “recipient reported” and “non-recipient reported” within ten (10) days. a. The change will be processed regardless of whether it is a positive or negative action. b. The eligibility worker will only question information related to the change that has become known to the department. (Staff can refer to guide What Should You Ask?) c. All actions and notices sent to the household will require documentation in case records within two (2) business days. 3. When returned mail is received, the county office shall enter the information in the case notes within two (2) business days. • Staff shall refer to supporting document Mail Received at County Office for SNAP Households on how to process returned mail. 4. Households are encouraged to report changes using Change Report Form hs-2302, however, changes may be reported by a phone call, in person, by mail, or by any electronic transmission. a. Change Report Form hs-2302 and a postage-paid envelope is to be provided to all households in the following instances: i. upon approval for initial certification ii. at each recertification iii. any instance when the household uses the Change Report Form hs-2302 to report a change. b. Each Change Report Form hs-2302 with the change received will be date-stamped immediately. Also, the date the information is reported will be documented in the case notes as soon as time permits. c. The change will be considered as reported by the household on the date the report of the change is received by phone, in person, by mail, or by any electronic transmission.