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Subject: SNAP Appeals and Fair Hearings Policy 24.23 Date of Last Review: 11/30/2023 Effective Date: 07/15/2021 Date of Next Review: 11/30/2026 RDA: SW22 Page 3 of 4 2. Good cause for delay will be considered on a case-by-case basis when a request for continued benefits mailed by the individual is received by TDHS following the tenth (10th) day after the notice of adverse action is mailed. Continued or reinstated benefits should not be reduced or terminated before the final hearing decision unless: a. There is an additional cause for adverse action, and the individual does not request a subsequent hearing; b. The certification period expires; c. The hearing officer makes a preliminary written decision at the hearing that the sole issue is a question of policy interpretation, and the individual claims that the Department has applied the policy improperly; d. A mass change affecting the AG’s eligibility or basis for issuance occurs while the hearing decision is pending; or e. Review indicates the individual is eligible for a new certification period and a new benefit amount. Division of Appeals and Hearing Functions 1. All SNAP appeals received by the county office must be faxed on the same business day to the Division of Appeals and Hearings. The county office may continue to take action to resolve the issues in the appeal informally. If the appeal is resolved informally by the county office, a signed HS-2908 Withdrawal of Appeal for Fair Hearing form must be faxed to the Division of Appeals and Hearings. At that time, the appeal process will cease. Fax all Family Assistance Appeals to: Tennessee Department of Human Services Division of Appeals and Hearings P.O. Box 198996 Nashville, TN 37219-8996 Fax: 615-313-5013 or 1-866-355-6136 (Long Distance) 2. The One DHS Contact Center will accept appeal forms or file a verbal appeal on behalf of the SNAP participant. The One DHS Contact Center will document the request for an appeal in the Family Assistance eligibility and case management system and enter the request for an appeal into the Appeals Resolution Tracking System (ARTS) the same day as the appeal request is received. Supporting Documents SNAP Procedures for a Customer’s Complaint SNAP Process for an Appeal and Fair Hearing