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Subject: SNAP Timeliness Standards

Policy 24.03 Date of Last Review: 11/30/2023 Effective Date: 02/01/2022 Date of Next Review: 11/30/2026 RDA: SW22 Page 7 of 10 (30) day application processing period, the application must be reopened, and benefits prorated from the date of application. 9. If the household provides the missing verification in the second thirty (30) day period, the application must be reinstated and benefits will be provided from the date that the household furnished the verification, if eligible. 10.If the verification is provided within sixty (60) days from the application date, the Eligibility Counselor must act on the verification without requesting a new application. L. Household (Applicant) Delays 1. The household loses its entitlement to benefits, if by the thirtieth (30th) day following the date of application; the Eligibility Counselor cannot take further action on the application due to the fault of the household. 2. If a notice of denial is sent and the household takes the required action within sixty (60) days of the date the application was filed, the Eligibility Counselor will reopen the case without requiring a new application. 3. The household is not entitled to benefits for the month of application when the delay was the fault of the household. The Eligibility Counselor will provide benefits prorated from the day of the month that the applicant/recipient took the action or provided the information required to complete the application process if, during the second thirty (30) day period, the household is found to be eligible. 4. If the household is at fault for not completing the application process by the end of the second thirty-day (30) period, the Eligibility Counselor shall require the household to file a new application if it wishes to participate. M. County Office Delays 1. Whenever a delay in the initial thirty (30) day period is the fault of the county, the Eligibility Counselor will take immediate corrective action. A notice of denial cannot be sent for county- caused delays. 2. The Eligibility Counselor will not deny the application if the delay was caused by the county, but instead will notify the household by the thirtieth (30th) day after the application was filed that its application is being held pending. The Eligibility Counselor also will notify the household of any action it must take or outstanding verification that must be provided to complete the application process. 3. If the county caused the delay during the first thirty (30) days, and the household is found to be eligible during the second thirty (30) day period, the household shall be entitled to benefits retroactive to the day it filed its application for benefits. If, however, the household is found to be ineligible, the Eligibility Counselor shall deny the application. 4. If the county is at fault for not completing the application process by the end of the second thirty-day (30) period, and all the information necessary to complete the application has been received, the Eligibility Counselor must continue to process the original application until an eligibility determination is made. If the household is determined eligible and the county was at fault for the delay in the initial thirty (30) days, the household must receive its initial benefits retroactive to the day of the month it applied for benefits.