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Subject: SNAP Timeliness Standards

Policy 24.03 Date of Last Review: 11/30/2023 Effective Date: 02/01/2022 Date of Next Review: 11/30/2026 RDA: SW22 Page 4 of 10 f. The notice will advise the household of its right to a fair hearing and of the name and telephone number of the person to contact for additional information, as well as the availability of free legal advice and how to obtain it. Staff should refer to the SNAP Notice Language Desk Guide for assistance in selecting the notice comments and appropriate reason code. G. Notice of Eligibility for Expedited Applications 1. Expedited Applications a. In cases where a household’s application is approved on an expedited basis without verification, and the application indicates the household is eligible for prorated benefits the approval notice will explain that the household must meet verification requirements that were postponed before further benefits will be issued. b. If the Eligibility Counselor assigns a longer certification period because approval was made after the fifteenth (15th) of the month to some households certified on an expedited basis, the notice also will explain the special conditions of the longer certification period and the consequences of failure to provide the postponed verification. 2. Recertification a. Households that have filed an application by the fifteenth (15th) of the last month of their certification period and who have kept their scheduled interview appointment on or after their application should be issued a notice regarding eligibility or ineligibility by the end of the current certification period if they are eligible. b. Households that have submitted an application, that miss their interview appointment, and have not rescheduled should be denied with reason code 495 on the last day of their certification month or at the time of missed interview. A denial for failure to provide verification cannot be authorized until the applicant has had at least ten (10) calendar days from the day following the mail date of the written request to provide. c. Applications filed after the fifteenth (15th) of the month are subject to initial application timeliness standards. The Eligibility Counselor will provide households that have received a notice of expiration at the time of certification and have timely reapplied with a notice of eligibility or a notice of denial not later than thirty (30) calendar days after the date the household received its last allotment. d. Quality Control Reviewers will cite review timeliness errors any time a customer completes an application by the last day of their review month and does not receive benefits, if eligible, by their normal issuance date the next month. e. In addition, federal regulations state notice of missed interview and denial both can be sent the day they miss the interview, the end of certification month, or by the thirtieth (30th) day. H. Denial Notices 1. Ineligible SNAP households Each household denied eligibility shall be provided a notice of denial which explains: a. the basis for the denial, including specific rule number used as the basis of denial;