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Subject: SNAP Application Processing

Policy 24.02 Date of Last Review: 11/30/2023 Effective Date: 12/01/2022 Date of Next Review: 11/30/2026 RDA: SW22 Page 9 of 20 iv. If QC notifies the Eligibility Counselor that the household still has refused to cooperate, the application will be denied. Eligibility Determination 1. To determine eligibility, the application must be completed and signed, the applicant (or designee) must be interviewed, and the information on the application and family circumstances must be verified, as required. 2. If a determination of eligibility cannot be made at intake, the Eligibility Counselor should make a decision as to whether the applicant is eligible or ineligible for SNAP benefits as soon as possible. The Eligibility Counselor must: a. Provide the customer with a written request of any verifications needed and the due date, ask the customer if any assistance is needed, and provide assistance if needed. b. Make whatever collateral contacts are necessary. c. Determine all elements of eligibility. d. Refer to Policy 24.17 SNAP Mandatory Verifications. e. Record information in the case management system regarding actions taken and information gathered through the office interview, home visit, collateral contacts, or other verification at the time of action, within 48 hours or the next business day. f. Allow the customer at least ten (10) days following the day after the written request’s mail date to provide requested verification even if this results in processing the case after the thirtieth (30th) day. g. Make a determination and approve or deny the application. h. Document the notice to the customer clearly regarding the reason for negative action if the case is denied, closed, or sanctioned or if any individual is ineligible for any period of time. i. Document the notice if the case is denied for lack of verification to explain what verification is needed. If the denial is prior to the thirtieth (30th) day explain that verifications may be provided by the thirtieth (30th) day with benefits still prorated from the application date if eligible. j. Authorize benefits if the case was denied for lack of verification and verifications are provided by the sixtieth (60th) day if eligibility exists without requiring a new application (authorization is from the date verifications are provided if provided day 31-60). Expedited Procedures 1. Expedited procedures apply at initial application only for the first month of the certification, unless received after the fifteenth (15th) of the month then the customer may receive two (2) months as part of their initial allotment. 2. Households that reapply for SNAP during the last month of their recertification period for the following month are not entitled to expedited services at reapplication.