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Subject: SNAP Application Processing

Policy 24.02 Date of Last Review: 11/30/2023 Effective Date: 12/01/2022 Date of Next Review: 11/30/2026 RDA: SW22 Page 5 of 20 b. If a recertification application is filed after the scheduled appointment, a new appointment must be scheduled with the household and a notice sent advising of the new appointment time and date. c. If the household contacts the office to reschedule, staff can attempt to complete the interview during the phone call, if possible, or schedule the second appointment as soon as possible to ensure that the processing timeframes can be met. (Refer to SNAP Policy 24.03 Timeliness Standards) d. If the household does not contact the office to reschedule, do not schedule a second appointment. Allow the existing certification to expire, or for an application, deny the application at the end of the thirty (30) day period. e. If a recertification application has been filed, the application may be denied at the point the appointment was missed or may be held pending until the end of the month; the application must be denied with reason code 495 to generate a Notice of Missed Interview to the applicant to reflect the missed appointment and denial if the customer has not rescheduled. This notice informs the applicant that they missed the appointment and that if they want to keep receiving SNAP, they must contact the county to schedule a new appointment. General Intake Information In addition to the eligibility requirements for the SNAP Program, certain other information must be given to an applicant during the initial interview. This information is to be given orally and in writing when written information is requested or deemed appropriate. 1. The applicant is the first source of information concerning the household’s eligibility, and it is their responsibility to provide factual information which substantiates the statements they made about eligibility factors. 2. Advise the applicant that if they are unable to secure the documentary evidence required to establish the household’s eligibility, they may request help from the Eligibility Counselor in obtaining it, and such help will be provided; 3. The Department must have substantiating information about certain factors of eligibility and will be contacting individuals and organizations in a position to know the facts of their circumstances in order to obtain this information. If there is some individual or organization the applicant specifically does not wish the Department to contact, the name of the person or organization must be entered on the HS-2940-Authorization for Release of Information Form. If it is determined that this particular person or organization is the only acceptable source for certain required information, and the applicant continues to refuse permission to contact, then his/her eligibility for assistance cannot be determined; • Discrimination because of age, race, color, sex, disability, religious creed, national origin, or political belief is unlawful. The Civil Rights pamphlet must be provided to each applicant. 4. Information about the household is held in confidence with the agency.