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Subject: SNAP General Administrative Procedures
Policy 24.01 Date of Last Review: 11/30/2023 Effective Date: 12/31/2019 Date of Next Review: 11/30/2026 RDA: SW22 Page 4 of 6 2. If the person seeking to inspect the case is not a member of the HH, the current authorized representative, or a licensed attorney representing the HH, written authorization from the HH for the person to act on its behalf is required. 3. A staff member will remain with an A/R, a claimant, or his/her representative who is reviewing a case or is making a reproduction of the material. 4. Staff will make no effort to interpret or explain forms, documents, or other information contained in a case folder being reviewed by an A/R or his/her representative. 5. A/R’s or their representatives are to be permitted to obtain copies of any pertinent information which they are allowed to see. 6. Upon an appellant’s or representative’s request, one copy of portions of the case relevant to the fair hearing/fraud hearing will be furnished free of charge. 7. When copying equipment is available, copies of other case record material may be furnished to an A/R, or an appellant, or an A/R’s/appellant’s representative at the charge specified at Tenn. Comp. R. & Regs. 1240-09-01-.05 [Access to Public Records of the Department of Human Services]. G. Release of Information to Persons Other Than the Applicant/Participant or Someone Acting on their Behalf 1. All subpoenas or requests for TDHS records by law enforcement shall be forwarded to the Department’s Office of General Counsel for response. Office of General Counsel, James K. Polk Building, 14th Floor, 505 Deaderick Street, Nashville, TN 37243,(615) 313-4731, fax (615) 532-3016 or email at DHS.PublicRecords@tn.gov. 2. All other requests for information received by TDHS or any of its divisions, such as request for list of names and addresses, should be referred through channels to the appropriate Director of the program involved. Supporting Documents Tenn. Comp. R & Regs. 1240-09-01 [Access to Public Records of the Department of Human Services] Tenn. Comp. R & Regs. 1240-01-13 [Case Record Management]