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Date of Last Review: 11/30/2023 Effective Date: 12/31/2019 Date of Next Review: 11/30/2026 RDA: SW22 Page 1 of 6 Supplemental Nutrition Assistance Program (SNAP) General Administrative Procedures Policy 24.01 Effective: December 31, 2019 Introduction The Tennessee Department of Human Services (TDHS) will maintain applicant/participant case files according to State and Federal guidelines. Scope This policy was developed to provide procedures and guidelines for staff to accurately maintain case files. Policy A. Management of Case Records 1. Information in the Supplemental Nutrition Assistance Program (SNAP) case record must be: a. Accurate; b. Up-to-date; and c. Pertinent to eligibility. 2. All sources of information and verification should be clearly indicated. 3. Individuals who give information are to be identified. 4. Factual information must be clearly distinguished from expressions of opinion.Eligibility is not required of a person prior to her/his filing an application. B. Confidentiality of Case Records 1. Tennessee Department of Human Services (TDHS) has adopted the policy of maintaining the confidential nature of Family Assistance information. 2. The regulations of TDHS are aimed at: