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Subject: Families First Family Focused Solutions

Policy 23.21 Date of Last Review: 11/30/2023 Effective Date: 07/01/2023 Date of Next Review: 11/30/2026 RDA: SW22 Page 3 of 6 • If the customer chooses to share sensitive information with the Eligibility Counselor and/or TANF Case Manager, form HS-2983 Family Focused Solutions Consent for Release of Confidential Information must be completed. 3. When a referral is received, FFS will: a. Contact the customer and schedule an appointment upon receipt of the referral. b. Provide feedback via email of the customer’s initial appointment to the TANF Case Manager or Eligibility Counselor within fourteen (14) calendar days of the referral. This feedback will include the scheduled appointment date and whether the customer attended the appointment, if that date has occurred. c. Complete the Self-Sufficiency Assessment and Matrix with the customer and submit the results along with any recommendations to the TANF Case Manager or Eligibility Counselor within thirty (30) calendar days of the referral. i. The assessment results will include, but are not limited to, the following information: 1) identification of the customer’s barrier(s) to employment; 2) an assessment of the customer’s ability to participate in the required work and/or educational activity and the number of hours the customer is able to participate per week; 3) a determination of any accommodations that are necessary to enable the customer to successfully participate in their work and/or educational activity, if required; 4) identification of the customer’s and the family’s short-term and long-term goals; and 5) identification of additional resources and services, such as Vocational Rehabilitation or other community agencies, based on the customer’s assessment, the customer and family’s goals, and length of services. ii. If the assessment cannot be completed within the thirty (30) calendar day timeframe as a result of the customer missing appointments, this must be noted on the HS-2946 Family Focused Solutions Referral/Feedback form. d. Advise the TANF Case Manager of the number of hours the customer will be participating with FFS and if the customer’s PRP work and/or educational activity hours will require modification. e. Verify the customer’s active Families First status monthly. f. Advise the TANF Case Manager and/or Eligibility Counselor within three (3) business days of termination of FFS services. 4. The TANF Case Manager or Eligibility Counselor must notify FFS within three (3) business days of taking action to close the Families First case. Exceptions to Confidentiality 1. There are exceptions to the confidential relationship between the FFS counselor and the Families First customer: