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Subject: Families First Overpayments and Underpayments

Policy 23.19 Date of Last Review: 11/08/2023 Effective Date: 11/15/2023 Date of Next Review: 11/08/2026 RDA: SW22 Page 3 of 4 Start Date of Overpayment Claim To establish the begin date of the overpayment claim: 1. Allow ten (10) calendar days to report the change from the date the change became known to the AU; 2. Allow ten (10) calendar days for the case worker to have acted on the change; 3. Allow ten (10) calendar days for the advance notice of the adverse action. 4. The begin date of the claim will be the first (1st) month after the adverse action period ends. Earned Income Penalty When calculating the amount of an overpayment due to the customer’s failure to timely report income, without good cause as outlined in Families First Good Cause for Non-Compliance, do not allow the earned income disregard or the child care deduction. Case Maintenance The Eligibility Counselor and/or TANF Case Manager will also continue to take any necessary action on a case awaiting investigation, administrative hearing, or court hearing. The Eligibility Counselor/TANF Case Manager will make changes including: 1. The addition of individuals to the AU. 2. The removal of individuals from the AU. 3. Grant changes. 4. Renewal of eligibility. 5. All other necessary case maintenance activities. Supporting Documents Families First Good Cause for Non-Compliance Families First Overpayment and Underpayment Procedures Definitions/Acronyms Term Definition AE Administrative (Agency) Error AU Assistance Unit ICE Inadvertent Client Error Overpayment A payment that is in excess of what is due. SIPV Suspected Intentional Program Violation TANF Temporary Assistance to Needy Families TDHS Tennessee Department of Human Services Underpayment A payment that is less than what is due,