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Subject: Families First Authorization and Case Management

Policy 23.18 Date of Last Review: 06/26/2024 Effective Date: 07/01/2024 Date of Next Review: 06/26/2027 RDA: SW22 Page 3 of 4 2. For cases in which any individual is being added to an existing AU, the AU must submit a signed HS-0169 Application for Assistance along with the needed verification(s) for the change. 3. When an AU is moving from one (1) county of residence to another within the state of Tennessee, an application must be filed in the new county of residence within ten (10) calendar days of establishing residence. A renewal interview must be completed within thirty (30) calendar days of the case being transferred to the new county. 4. Eligibility Counselors and/or TANF Case Managers must process all changes timely. a. When verification is received, the case must be processed within ten (10) calendar days of receipt of the verification. b. When verification is not received within ten (10) days following the written request, action must be taken to close the case on the eleventh (11th) calendar day. 5. When the ongoing eligibility or ineligibility has been determined, the Eligibility Counselor must either deny or reauthorize the case, as appropriate. 6. Anytime there is a change between renewals, the circumstances surrounding the change must be reviewed for a potential overpayment or underpayment as outlined in policy 23.19 Families First Overpayments and Underpayments. Bankruptcy 1. Bankruptcy orders may impact a Families First cash grant by ordering that all or part of the grant be paid directly to the bankruptcy court for disbursement. 2. For an AU that has an existing bankruptcy order, all case changes due to changes in circumstance must be made and appropriate action must be taken to increase or decrease the cash grant or close the case. 3. The cash grant cannot be reduced due to an overpayment. All overpayments must still be processed as outlined in policy 23.19 Families First Overpayments and Underpayments. Supporting Documents 23.13 Families First Work and/or Educational Activity 23.12 Families First EBT Location Restrictions 23.06 Families First Drug Testing 23.19 Families First Overpayments and Underpayments HS-0169 Application for Assistance (English) HS-0169sp Application for Assistance (Spanish) HS-0169a Application for Assistance (Arabic) HS-0169s Application for Assistance (Somali) HS-0169sw Application for Assistance (Swahili) Families First Authorization and Case Management Procedure Manual