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Please direct all of your Way2Go Card questions to the toll-free 24/7 Card member Service line - 844-893-3123 or online at www.goprogram.com .
(Branch tellers do not have access to customer account information. If a customer has questions, please use one of the methods above.)
TANF recipients also have access to a 24-7 customer service call center. Applicants are made aware of their payment options from the start. When the Way2Go card is chosen the customer is advised of the material they will be receiving as a new customer and are advised to call the customer service 24-7 call center whenever they have a question.
Customers are also reminded to read the Q&A material they will receive with their new card as well as to visit the state's website for helpful information.
The State's website (http://dss.sd.gov/tanf/ ) includes a link to the Conduent Way2Go Card® (http://www.goprogram.com ), Frequently Asked Questions (FAQ) and flyers that explain the benefits of having a prepaid consumer asset account, card access, usage and fee information.
LOCATIONS In Network ATMs Free ATM locations by address (city, state or ZIP code): CoMerica ATMs & Branches (unlimited): http://www.locations.comerica.com/
MoneyPass ATMs (unlimited): http://www.moneypass.com/moneypasslocator/search.jsp
Out of network ATMs (ATM fees will apply):
MasterCard ATMs: https://www.mastercard.us/en-us/consumers/get-support/locate-an- atm.html
The Way2Go is a MasterCard-branded debit card allowing cardholders to make unlimited signature-based POS purchases at over 37 million MasterCard debit merchant locations worldwide. The Way2Go card can be used to withdraw cash at over 1 million MasterCard branded ATMs worldwide, including a network of over 2,000 in SD.
The Way2Go Card can be used to withdraw cash at any financial institution in the US that processes MasterCard cash advance transactions or approximately. This service is not limited to Comerica branches, but all MasterCard associated bank branches.
BENEFITS
Benefits provided to needy families include cash assistance, supportive services, follow- along services, child support enforcement, and other services as identified by the state. The State uses commingled funds for all activities. The same financial eligibility criteria (see pages 4-5 of this plan) apply with respect to all benefits and services including MOE services which are by Program Name and brief description:
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