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Page | 98 b. Is the case expedited, were any verifications waived for expedited? c. If the application is approved, narrate what amount of benefits and if they are pro- rated, what is the pro-rated amount. If the application is denied, document why. d. Document any remaining questionable situations or future known changes.

6220 MONTHLY/ONGOING NARRATIVE

Narratives should be entered in the monthly/ongoing narrative (MNAR) any time an action is taken on a case, a change is reported, or a complaint is made in an interim month. The narrative should explain the situation fully and what action (if any) was taken on the case. The following are examples of when a narrative should be entered when information is received or acted on in an interim month:

6230 SIX MONTH REPORT NARRATIVE

Narratives for 214’s (Six Month Report) should include any and all changes in a case. The following must be documented: 1. Forms mailed to customer and date mailed. 2. Contacts with other agencies, landlord, etc. 3. Date EA 214 was received and if the Report form is complete or incomplete. a. If complete document the following:  New HH member, date entered the home, relationship to applicant, programs requesting, income and resources of new member  HH member who left home and the date the member left  Change in rent, utilities and how verified,  Residence verification if the household has moved, if no move, no verification is required.  Daycare/child support obligation and how verified  Earned Income-source, gross amount, when received, and how verified  Unearned Income-source, gross amount of each check, when received, and how verified  If no income and no changes in income, narrate “No changes from previous report”  Changes in resources  Benefit amount b. If incomplete document the following:  Reason EA-214 is incomplete  Note when EA-349 was mailed

______________________________________________________________ Examples: 1. Household composition changes 2. Income and shelter changes 3. Changes that may not be acted on right away 4. Customer calls to dispute information on their case 5. Reports from other sources including, but not limited to, CPS, ASA, QC, anonymous reports, etc. 6. Changes that were a result of information known at application, renewal, or 6 month report 7. Narrate phone calls from customers that may contain information that may be helpful in future benefit months.