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Page | 89 If the household is also applying for or receiving TANF, the interviewer must advise them that:  Time limits and other TANF requirements do not apply to the receipt of SNAP benefits (other than the TANF carryover disqualification policy).  If TANF eligibility stops, the household may still qualify for SNAP benefits.

The interview will be conducted as an official and confidential discussion of household circumstances. The individual's right to privacy must be protected during the interview. The limits of the interview may not go beyond household circumstances directly related to determination of eligibility or benefit level. The interview must be conducted in an area that is adequate to preserve the privacy and confidentiality of the interview. Interviews are not required for residents of community support provider facilities. Telephone interviews should be conducted for residents in shelters for battered women if the residents are in danger if they leave the shelter.

The type of interview completed should be documented in the narrative and also is required to be entered on the ACCESS STAT panel. The codes are:  “T” for telephone interview  “I” for in-person interview  “O” for other interview

As a last resort, interviews may be conducted through the mail. Mail interviews are only allowed if the household meets hardship conditions and cannot appoint a knowledgeable authorized representative to complete the interview process.

If an interview is not completed, the case will be denied or closed for failure to interview.

5110 FRAMING WORK AS AN OPPORTUNITY

During the interview, use a positive, consolidated approach that frames work as a valuable, inherent part of the benefits being provided, rather than a condition for maintaining eligibility. Instead of emphasizing work as something participants must do to "earn" benefits, phrase as a supportive and empowering activity that helps individuals improve their circumstances and achieve long-term stability. Emphasize the advantages – frame it as a choice that leads to better outcomes. Describe work is an integral part of the benefits participants receive. Offer it as a tool for personal and economic development, not a barrier to eligibility. Promoting the idea that engagement in job- related activities is a positive opportunity for personal growth, skill-building, and community engagement. Encourage participants that this is a part of the program that adds value rather than something that must be done. Here are several messaging examples that convey this sentiment and emphasize choice and flexibility while still acknowledging requirements:  "Although this is a necessary step, you have the flexibility to decide how you'd like to meet it."  "This requirement is in place, but you get to choose the path that works best for you."  "While this is a key part of the program, you have control over how you fulfill it."  "This is an important step, but you have the flexibility to approach it in the way that fits your needs and goals."  "This is a required activity, but you have options for how to complete it that suit your individual preferences."