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Page | 80 4520 WITHDRAWAL OF APPLICATION

If a customer decides that they want to fully withdraw their application and does not want an eligibility determination made on their case; the application must be entered on the system and a withdrawal code entered on the case (STAT-STAT panel). The withdrawal request may be given verbally, in writing, or the EA-335 may be used to document the request. A thorough narrative must be completed explaining the reason for withdrawal. The customer must also be informed that they can reapply at any time in the future.

4600 EXPEDITED SERVICE

When an applicant contacts DSS to discuss potential application for assistance, or an application is received, prescreening for expedited service must be completed. Applicants do not request expedited service processing; it is automatically granted if the household meets the criteria.

Expedited service means that the household’s benefits must be available (in their EBT account) by the 7th day after the date of application. Expedited service also means that verifications, other than identity, are waived until the following month.

There are three ways in which a household meets eligibility for expedited service processing: 1. The countable gross monthly income is less than $150 and countable liquid resources do not exceed $100  ACCESS will deduct legally obligated child support payments from the countable income before determining if the income is less than $150.  ACCESS will deduct the monthly farm/ranch loss amount from the countable income before determining if the income is less than $150.  Liquid resources are resources that readily available to the household such as cash on hand, checking, savings, CDs, stock, bonds).  ACCESS totals income from the JINC, BUSI, RBIN, and UNEA panels and then deducts amounts from the CCON panel. If the result is less than $150, ACCESS totals the CASH, BANK, and IVST panels. If the result is less than $100, expedited service is granted.

2. Destitute migrant or seasonal farm work households whose liquid resources do not exceed $100  If the households meet the destitute migrant or farm work definition, enter “Y” on the ACCESS STAT panel under the Migrant Indicator field. If liquid resources (CASH, BANK, and IVST) do not exceed $100, expedited service is granted.

3. The household’s monthly rent or mortgage plus the appropriate utility standard exceeds the household’s monthly countable gross income and liquid resource amounts  ACCESS will deduct legally obligated child support payments from the countable income before determining if the income is less than the total shelter costs.  ACCESS will deduct the monthly farm/ranch loss amount from the countable income before determining if the income is less than the total shelter costs.  Liquid resources are resources that readily available to the household such as cash on hand, checking, savings, CDs, stock, bonds).  ACCESS totals amounts from the RENT or HOME and UTIL panels if this amount is greater than the income amount (JINC, BUSI, RBIN, UNEA, less CCON) plus the liquid resource amount (CASH, BANK, IVST) expedited service is granted.