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Page | 338 21340 UNDELIVERABLE EBT CARDS There are times when an EBT card may not be delivered to a customer due to an invalid address on the system. If this happens, the card will be returned to the EBT vendor and destroyed. The EBT vendor sends a report of this information to the State on a daily basis. A daily file is sent to the county if any undeliverable EBT cards were returned to the vendor and subsequently destroyed. Each county has an email folder titled: “DSS – EA Undeliverable EBT Cards – County Name Co.” These folders must be checked daily, and contact made with the customer to inform them their EBT card was destroyed due to an invalid address.

21350 EBT CARD REQUESTS – OUT OF STATE ADDRESSES As a standard practice, EBT cards will not be mailed to an out of state address unless there are unique or exceptional situations that exist, and the mailing of the card is approved by State Office. Staff must not send, or authorize the sending of, an EBT card out of state without prior approval. All situations must be evaluated on a case-by-case basis, and staff should provide sufficient detail to State Office when requesting approval. The request must be sent to State Office by a supervisor and the unique or exceptional reasons for requesting the card be mailed out of state must be thoroughly explained in the request. The EBT template for requesting a replacement card for closed case/address update should be used to send the request to State Office. Email subject line: RPLC – Mailing Out-Of-State EBT Card

Case Name:

Case Number:

Month and day of birth:

Replacement Reason (Lost, Stolen, Damaged, Other):

Card Mailing Address (ALL caps):

If the request is approved by State Office, the request will be sent to EBT Finance requesting the card be mailed. The exception to this provision is if the applicant lives in SD but their mailing address is on a border state.