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Page | 31 1660 RESPONSIBILITY – NEW COUNTY OFFICE

When the receiving office is notified of a case being transferred, the following process must be followed:

A. Benefits specialists may complete the case transfer form (DSS-EA-350) to gather information needed following program guidelines for continued eligibility. Even though completion of the case transfer form is optional, changes still need to be obtained and discussed with the customer (e.g. household composition, residency, shelter, income, etc.) B. Within 1 working day, send e-mail to the sending office’s EABS and Supervisor requesting case transfer. C. If the case transfer is not completed by the end of the 2nd working day, call the EABS (or Supervisor if EABS is not available). D. Complete the transfer macro notifying the customer of the case transfer and the contact information for the new EABS. 1. The macro states “Due to your recent move, I have been assigned as your new Benefits Specialist. My contact information is listed on this notice.” E. Follow normal processing procedures for changes.

1670 ACCESS TRANSFER

A. ACCESS transfer is completed the same day but not later than the end of the 2nd working day via XFER. B. Update the county code on File Director.

1700 NO AID REDUCTION

SNAP benefits cannot be considered income or resources for any purpose under any Federal, State, or local laws including, but not limited to, laws on taxation or public assistance.

1800 TRAINING

Staff training must provide employees with the knowledge and resources for quality performance. Staff training must be sufficient to ensure staff is knowledgeable of SNAP policies and requirements prior to their initial assumption of duties. Staff training is an on-going process and must be completed periodically on an as-needed basis.