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Page | 289 17700 NOTICE OF PRISONER MATCH RESULTS

If a match is received from the prisoner verification system, a notice (EA-308P) must be sent to the household allowing them an opportunity to dispute the notice of match, unless it is verified that the notice of match was incorrect. The EA-308P must be sent allowing 10 days for the household to respond. If no response within 10 days, the Benefits Specialist will remove the individual from the household, observing 10 day notice.

17800 HIERARCHY OF NOTICE REASONS

When a case is closed or denied there may be multiple reasons for this action; however only one reason for closure or denial can be output in the notice text. A hierarchy of reasons for closure/denial to be output in notice text assists in this process. Benefits Specialists must ensure that the reason for closure or denial output on the notice matches the main reason for closure/denial. The hierarchy of closure and denial reasons are listed in Appendix 8.

To assist the Benefits Specialist in determining the reason for closure/denial ACCESS will output the reason displayed in the “NOTICE TEXT” on the 2nd screen of eligibility, above the “CASE TEST RESULTS”

Example:

It is important that the Benefits Specialists add in the narrative the reason for closure/denial and that the narration matches the notice text sent to the customer. The narrative may also have other reasons the household is ineligible, but the primary reason based on the hierarchy of notice reasons is the one that is displayed in the notice and should be the overall reason for closure/denial.