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Page | 273 14360 FAILURE TO FILE/ INCOMPLETE FILING

If a household fails to file (send in) a six month report form, or if an incomplete form was filed prior to the 15th, ACCESS will automatically send the EA-214R-Reminder Notice, (see section 14321) on the 15th of the month informing the household that their 6 month report form has not been received or was received incomplete. If the six month report is not received or was received but is incomplete by the 25th of the month, an auto close notice is automatically mailed to the household explaining their case is being closed for the “Report Month” and they have 10 days from the mailing date of the notice to file a complete report form.

If the household sends in an incomplete report form prior to the 25th of the month, the benefits specialist will send the household an EA-349, Notice of Action form, (within 5 working days of receiving the 6 month report form) explaining their case will be closed for the report month if information is not returned to make their report complete.

If the household submits a complete report form after it has auto closed, the Benefits Specialists will reinstate the case and update the MONT panel to “C”, enter the required information on ACCESS and approve the new results. Either the household will remain eligible OR the household’s case closes for another reason.

If the household submits an incomplete report after auto closure, the Benefits Specialist will NOT reinstate the case. The Specialist will send another EA-349, Notice of Action form, clearly stating what the household needs to provide to make the six month report complete. The Specialist will update the narrative to reflect the date the incomplete form was received and document why it is incomplete.

If verifications are received after auto close, for a previously incomplete report form, and the form is still incomplete, the Benefits Specialist will NOT reinstate the case. The Specialist will send another EA-349, Notice of Action form, clearly stating what the household needs to provide to make the report complete. The Specialist will update the narrative to reflect the date verifications were received and why it remains incomplete.

If an eligible household files a complete report after the report month has passed, the household loses its rights to benefits for the issuance month and must file a new application if it wishes to participate.

14400 RENEWAL

A renewal is the process by which a household completes an application to continue receiving SNAP benefits. The household will receive uninterrupted benefits providing the renewal application is submitted in a timely manner. A renewal application not submitted in a timely manner will receive prorated benefits based on the date the renewal is received.

14410 RENEWAL NOTICE (EA-306)

Each certified household must be provided with a notice just prior to or at the start of the last month of the certification period informing the household that their certification period is expiring.

The DSS-EA-306, Renewal Notice, is used to notify certified households that their certification period is expiring. The notice of renewal is mailed to households between the 15th and 25th of the month prior to when the renewal is due. The notice provides the household information about when the renewal paperwork is to be returned, the date and time of their interview (if one is required), and the necessary verifications that may be needed in order to continue to receive uninterrupted